Direct Access From Day One
Important information for ESPs with new construction customers who wish to participate in Direct Access the day their meters are set.
Your new construction customers have the option of participating in Direct Access (DA) from the day their meters are set. If you have new construction customers who are interested in DA at the onset of their energy service, you should be familiar with the following process:
- You will need to contact ESP Relations at PG&E to discuss details regarding new construction customers that wish to participate in DA from day one of their energy service. ESP Relations can help you get in touch with the Service Planning office that will coordinate your customer's new construction project.
- The local service planning office will need certain information from you in order to process your customer's request. You will receive an Application for Service from your assigned New Business Representative. On the form you will be asked to specify the ESP, MSP, and MDMA as well as provide accurate load and project site information.
- After the application has been processed and the project estimated and approved, PG&E will pre-assign an account number for your customer. This account number will be provided to the customer's construction manager.
- The customer's construction manager must contact PG&E at 1-800-PGE-5000 in order to complete account setup and activation before you will be able to submit a Direct Access Service Request (DASR) on their behalf.
Please note that an active PG&E account number does not necessarily indicate a customer relationship with PG&E, but is required for processing purposes. However, in the event that circumstances preclude the account from becoming DA at the inception of service, the customer account will be established as a PG&E account initially and then will switch to DA.
- Once the customer's PG&E account has been activated, you will need to submit a DASR to begin the DA process. Additionally, if the account requires an interval meter, you will need to ensure that phone line requirements have been met. For details on these processes, please refer to Chapters 1 through 3 and 5 of the ESP Handbook.
- Once a DASR has been submitted, PG&E's Meter Event Group (MEG) will work with the ESP and customer/construction manager to coordinate the joint meet (if required), meter set, and go live date.