Direct Access Contacts

Program Management

ContactFunctional Service AreaPhone Number / Email
Kathy FollanESP Services, Corporate Account Manager(415) 973-6479
Ron JangESP Services Regulatory(415) 973-2973
Bill ChenESP Services Manager(415) 973-7233

Electronic Data Interchange (EDI) Operations

ContactFunctional Service AreaPhone Number / Email
Tanisha RobinsonSupervisor , EDI Operations(415) 973-2395
Barbara LawrenceTeam Lead EDI Implementation for Customer Switching,
EDI Testing
(415) 973-6678
Rajesh RajaniEDI and DASR Support(415) 973-4027
 EDI/DASR Support

MDMA Operations

ContactFunctional Service AreaPhone Number / Email
Jackie OrtegaMADEN(415) 973-8030
Mary TawashaPhone lines and 3rd Party MDMA data issues(415) 973-7811
Karen CheungMADEN(415)973-7811
 Meter and Data Issues Support

Special Billing Operations

Tanisha RobinsonSupervisor, ESP Billing(415) 973-2395
David ReyesPG&E consolidated billing ESP consolidating reconciliation and write-off reports(415) 973-2022
Pauline ChangESP set-up, ESP non-energy bills, ESP daily Billing reports(415) 973-9622

Metering Operations

Shelley WilliamsTeam Lead, DA Metering Operations(415) 973-3844
 DA metering issues support mailbox1-800-343-7013 Option 2
  • Wholesale Power
  • Report a Streetlight Outage