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Pacific Gas and Electric Company Heads Into Final Round of Winter Storm Repairs Utility Crews Continue Working Around the Clock to Restore Remaining Customers

Release Date: January 10, 2008
Contact: PG&E External Communications (415) 973-5930

Company customers who lost power when heavy rains and gale-force winds began hammering the state a week ago.

Most customers who remain without power are located in relatively remote areas of the North Coast, Sierra Nevada, and Central Coast regions. Several counties within those areas have declared states of emergency. Nearly all remaining outages should be repaired by Friday.

Only two percent of customers who lost service suffered without power for more than 72 hours. To restore service as fast and safely as possible, PG&E mobilized more than 600 of its own crews and more than 100 mutual aid and contract crews from as far as Kansas. PG&E gave priority to restoring service to critical facilities such as hospitals and schools, and to customers who have been without power the longest.

"We greatly appreciate the skill and dedication of our crews in overcoming these challenges, and the patience and support of customers while we worked around the clock to restore their service," said Helen Burt, chief customer officer. "We realize how serious the loss of power can be, especially during cold and dark winter months, and will not rest until the final customer enjoys full service."

Some tips for customers affected by recent service outages:

  • Customers who have been out of service for more than 48 hours should call a special hotline 1-888-PGE-4PGE.
  • If electrical repairs are needed on a customer's home, PG&E may not be able to restore service until permits have been issued by the appropriate local agency.
  • Residential customers without power for 48 hours or longer may be entitled to an automatic payment of $25 to $100 for their inconvenience under PG&E's SafetyNet Program. No action is required. Customers should receive these checks within 90 days after the storm ends.
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