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Pacific Gas and Electric Company Warns Customers About Gas Pilot Re-Light Scam Imposters Posing as Utility Representatives Are Preying on Unsuspecting Customers

Release Date: November 20, 2007
Contact: PG&E External Communications (415) 973-5930

tomers to beware of calls from anyone who claims to be from PG&E and asks permission for a PG&E representative to enter a household in order to re-light gas appliances. The utility recently received reports from customers in San Francisco and San Leandro who have answered calls from a PG&E imposter claiming that PG&E employees are walking the neighborhood to re-light gas pilots.

This is a common scam when criminals pose as utility workers, gain entry into a household, and rip-off unsuspecting customers. PG&E offers the following tips to protect our customers this holiday season:

  • Customers should always ask to see identification before allowing anyone claiming to be a PG&E representative inside their home. PG&E employees always carry their identification and are always willing to show it to you.
  • Customers who have an appointment with PG&E will receive an automated call back within 48 hours prior to a scheduled visit, or they will receive a personal call from a PG&E gas service representative prior to a scheduled visit.
  • Customers are encouraged to call PG&E's customer service line at 1-800-PGE-5000 to verify an appointment and/or PG&E's presence in the community.

Anyone who has received a call similar to the one described above can report it immediately by calling PG&E at 1-800-PGE-5000.

For more information about Pacific Gas and Electric Company, visit www.pge.com.

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