E-mail Fraud and Phishing
Pacific Gas and Electric Company is committed to protecting your information. Under no circumstances would PG&E contact you to request personal information through unsolicited e-mail messages. If you receive a fraudulent e-mail requesting information about your account, do not click on any links, do not open any attachments or provide any personal information.
Please be assured that PG&E is committed to your privacy. PG&E does not provide personal information to third parties for telemarketing, e-mail or direct mail solicitation.
Phishing
Be aware of phishing, which is an e-mail scam used to deceive you into disclosing personal information, such as your bank account information, Social Security Number or password.
Phishers send an e-mail or pop-up message that claims to be from a business or organization that you may deal with. The message may ask you to “update,” “validate,” or “confirm” your account information, according to the Federal Trade Commission (FTC), the nation’s consumer protection agency. Some phishing e-mails threaten a dire consequence if you don’t respond. The messages direct you to a Web site that looks just like a legitimate organization’s site. But it isn’t. It’s a bogus site whose sole purpose is to trick you into divulging your personal information so the operators can steal your identity and run up bills or commit crimes in your name.
Tips to Help You Avoid E-mail Fraud and Phishing Scams
- Do not open files attached to an e-mail from an unknown, suspicious or untrustworthy source.
- Do not open any files attached to an e-mail if the subject line is questionable or unexpected.
- Do not download any files from strangers.
- Update your anti-virus software regularly.
- Keep your computer operating system and Web browser up-to-date.
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