REACH (Relief for Energy Assistance through Community Help)

Help Paying Energy Bills When Families Need It Most

As an energy company serving the majority of Californians, we have a responsibility to help customers who are in danger of losing their electricity and gas services because of financial hardship. The Relief for Energy Assistance through Community Help (REACH) program provides one-time emergency financial assistance for those who need it most.

Program Overview

In partnership with The Salvation Army for over 25 years, PG&E provides critical financial assistance for gas and electric services to thousands of families each year. Support for the program comes primarily from a charitable grant from PG&E, but our employees and customers also contribute donations. As the program’s sponsor, PG&E pays 100 percent of all administration costs, ensuring that 100 percent of the charitable donations reach even more of those in need.

PG&E has partnered with The Salvation Army on the REACH program for over 25 years, providing thousands of families with energy credits when they need it most.

Families experiencing an uncontrollable or unforeseen hardship may receive an energy credit up to $250, once in an 18-month period, with exceptions made for seniors, the physically challenged and the terminally ill who are eligible for more frequent assistance.

Make a Donation

If you’re interested in helping those in need in your own community, consider making a monthly tax-deductible contribution to the REACH program by filling out a Donation Form.

For more information, contact PG&E at 1-800-743-5000.

You can also make a one-time tax-deductible donation, either by calling The Salvation Army at 1-800-933-9677 and using your credit card, or by sending a check to:

The Salvation Army
REACH Program
P.O. Box 193265
San Francisco, CA 94105

Apply for REACH

To see if you qualify for assistance, please view our REACH website and then contact The Salvation Army at 1-800-933-9677.

Helping Customers in Need

  • Carbon Calculator
  • PG&E's Sustainability Journey
  • Report a Streetlight Outage